Do you offer free samples?

Yes we do, please email info@elpack.co.uk with your enquiry and one of our sales team will be in touch.

How long will it take my samples to reach me?

We will send your samples out as soon as we can on a first class royal mail service however we can never guarantee next day arrival so please allow 3-4 working days for your samples to arrive.

Do I need to pay for my samples?

We will supply 1 or 2 samples of each product free of charge, if you are after more than this a small charge may be incurred.

What is the minimum I can order?

There is no minimum order, we are happy to sell just one pack of any item.

Do I need a CE stamped plastic glass?

If you are a licensed establishment serving drinks in measures such as pints, shots etc then you will need a CE Marked plastic glass, unless you have metered fonts or optics. For clarification check with your local Trading Standards Licensing Officer who should help you further.

What payment methods do you accept?

We accept PayPal for all online payments.

Will I receive a confirmation of order?

You will receive an email confirming your order. We will also send a confirmation of shipping email to you.

Why haven’t I received a confirmation email?

When paying by PayPal, please ensure that you return to the web site once you have completed your transaction in PayPal, otherwise a confirmation email will not be triggered (though you will receive the PayPal confirmation email).

What are your delivery charges?

1-2kg = £3.99
2-5kg = £6.99
5-10kg = £9.99
10-15kg = £14.99
16-20kg = £19.99
21-25kg = £24.99
25+kg = £24.99 + £1.99 for each additional 1kg