Our standard returns policy is 14 days, and is only applicable to our customers who have purchased unbranded products. All stock must be unopened, in original packaging and in a re-sellable condition to be eligible for a refund.

We do not offer refunds on any custom printed products once your order has been approved and sent to production.

The buyer is liable for the delivery and other costs when returning the products to Elpack Packaging Solutions Ltd.

Once the products are back with us, you’ll receive a refund for your stock, with a confirmation sent via email.

Still need help? Please drop us a line at info@elpack.co.uk